Urban Deaux Candle Bar Shop Policies

Workshop Policies

Please read through these policies before registering for a workshop

1) Age limitations

Unless otherwise indicated, workshops at Urban Deaux Candle Bar are designed for adults ages 15 and older. We do offer young adult workshops for children under 15.   Because our candle workshops are BYOB, involve hot wax, and are intended for adults, we aim to create an adult friendly atmosphere. 

2) Punctuality

We get it, things happen and you run late from time to time. Although we won’t give you a tardy slip for being late to class, please be aware that classes start promptly. Please arrive promptly to get settled, pop those corks, and mingle with your new friends so we can start on time.

 If you are going to be late*, please call the shop ahead of time and let us know, otherwise we may begin the class without you and we don’t want to do that! This policy is in place mainly out of respect for the other class participants, and is also due to our shop staffing.

 *If you or any members of your group are going to be over 15 minutes late, we ask that you reschedule for a later date. We are happy to help you do this, but please give the shop a call before the class begins.

3) Cancellation Policy

 For cancellations made at least 48 hours (two days) in advance:

      For Credit Card: Refunds will be issued

      For Check: We do not accept checks 

      For Cash: Customer refunds, up to $100, available in the store.

For cancellations made less than 48 hours (two days) in advance: Class passes will be given as credit towards another workshop. 

4) Changing Class Dates

In the event that something comes up and you need to change your workshop registration, we are happy to work with you to find a more suitable workshop time. 

5) Sharing a Candle Tray 

We ask that each person who attends a workshop has a ticket. We realize that some people may want to tag along simply watch, however our workshop space can only accommodate a limited number of people. 

5) Candle Pick-Up

The candles you make in your workshop depending on the type of wax that is used takes about 45min to set , we recommend picking up your candles the next day or later in the week... So please make arrangements to pick up before the end of the week! 

Other things we want you to know: 

  • All workshops are BYOB
  • Workshops are typically 1-1.5 hours 
  • There are usually about 12 people in each workshop 
  • We do offer private events such as birthdays, cake day parties, etc.